Tonight I have seen proof that a commitment to customer satisfaction still exists. I bought 10 bottles of Izze Natural Soda, newly on-sale today for 10 bottles/$10 dollars. It didn't scan as expected, so I went to customer service after checkout. I imagined that I'd get the difference back in cash, unaware of the fact that I was also to get the first bottle of each of the three flavors free, in addition to the overcharged money.
What I was most impressed by was the diligence of the woman who rang it up. Even as the line grew, she - who seemed new - calmly wrote out all of the paperwork needed, getting the assistance of the other clerk, and gave me my generous refund. She thanked me for my patience, and I thanked her for her help, my heart swelling. I started to walk away, but then thought that I should tell her manager about the great job she did. I looked around for a manager, then walked back to the desk and was going to ask to speak to the manager on duty, when a red shirted man wearing an "assistant manager on duty" name tag appeared. I told him what a fabulous job the two women at the desk had done, especially the woman who filled out my paperwork, and hoped that it would make a positive difference for her.
It was such a joy to be helped by her; so often I think that only the surliest, rudest, least intelligent and most ill-bred people work in customer facing jobs. This was a wonderful reminder that it's not universally true. She was an adult, older than me, but I must say there appears to be hope for the younger set as well. The young man who bagged my glass bottles of soda cleverly wove extra paper bags around them, honeycomb-fashion , and triple bagged it too.
Simply wonderful!
